Practice Charter
All members of our Primary Health Care Team are committed to achieving high quality services for you, our patients. We will do everything we can to keep you healthy, treat you as an individual and make every effort to respect your personal beliefs. We will also try to ensure that you have easy access to the services available for your use.
This charter sets down the standards of services which we feel we can deliver. We will review these standards and, where possible, improve on them.
Surgery Premises
surgery will be warm, welcoming, well maintained, and appropriate to the needs of all our patients.
Reception
You will be welcomed, acknowledged, and your needs dealt with promptly and courteously.
Telephone
We aim to answer the telephone promptly and courteously.
We will try not to keep you on 'hold' for more than a couple of minutes- if necessary we will ring you back.