Malmesbury Primary Care Centre
PATIENTS PARTICIPATION GROUP
Minutes of the AGM held 8 August 2011
1. Present: Marion Burfield, Georgina Carter, Elisabeth Cheshire, , Margaret Perrin, Ces Smith, Di Vincent, Jennifer Walker , Denise Richards ( new member tonight)
Apologies: Miriam Nicholls, Grace Walbridge
2. Minutes of the last AGM meeting were agreed.
3. Matters arising ( AGM): Nil
4. Election of Officers
Chairman Cec Smith proposed Marion seconded Jennie
Vice Chair Marion Burfield proposed Cec seconded Jennie
Publicity Marion Burfield proposed Cec seconded Di
Treasurer Grace Walbridge proposed Cec seconded Marion
Secretary Margaret Perrin proposed Elisabeth seconded Di
Secretary (minutes) Miriam Nicholls proposed Elisabeth seconded Di
5. Surgery Update
ate
Dr Laura Haynes has made a welcome return from her Maternity Leave and will also be taking the extra responsibilities as a GP trainer (See later)
We have had two GP Trainees join us this month – Dr Michael Jones will be with us for 1 yr and will have Dr Haynes as his trainer. Dr Nicola Jones who will initially be with us for 3 months then return back later in her training ‘rotation’ . Nicola will have Dr John Harrison as her GP trainer
Patient Reference Group
This project is still going ahead but on advice the Practice has not sent out any final invites as they are waiting (along with other practices) on a few points of clarification. The reason for the pause is to make sure any ‘launch ‘is done correctly and no misinformation is given to potential members of the group. Dave predicts any clarification should be made by the end of the month.
Patient Web Page
This has now been updated to include:
· Brief explanation of the group’s role
· Members contact details (not addresses) as agreed at previous meeting
· Minutes of a few previous meetings ( and intentions for ALL future ones)
6. AOB
The following points were raised:
Waiting Room Screens not being used
Dave explained it is hoped this will change in the near future. Initially they were installed to enable a patient call system to be used (ie message to patients to go to a particular Dr/ Room) however this software proved unreliable so had to be stopped. Also they had some NHS Health advice but the quality was poor and there were issues with licensing etc.
Poor Quality Notices in Upstairs Waiting Room
It has been noted that the Upstairs waiting room has a few very poor quality Notices ‘cello taped’ to the wall. Dave is/was aware and the suggestion for a notice Board is a good one
Suggestion Box.
It has been requested that a prominent Suggestions Box is sited on the Reception Desk – Dave will investigate.
Future Town Development
Di asked for the Practices response to how it intends to cope with any future housing development. Dave explained that the Primary Care Centre had been designed with expansion space and options. Given the information to date the Surgery would anticipate that the building would be able to cope with the suggested influx of patients. Equally the Surgery was very fortunate to have the high level of parking spaces that currently exist, and in terms of planning levels is adequate for such a building expansion. Staffing (Clinical and Non clinical) is always being assessed and would increase, as and when the demand and pressures reached certain levels. The Practice also constantly looks to see if the ‘demand’ can be dealt with differently (Reviewing GP/ Nursing Roles, how home Visits are conducted, access to GPs by phone etc). So just as the Practice has always done it would expand to deal with any increase. (approx 1000 patients in the last 10 years) .
Dave was unaware of the “NHS Representative” at a recent meeting who give a different message – and suggested that they were not eligible to speak on behalf of the Surgery – especially without consulting the Surgery or finding out some key facts. Dave suspected any information that was provided could well be flawed.
Meeting ended 20.20
Next Meetings 3 October 2011 and AGM : 6 Aug 2012